RETURN / EXCHANGE POLICY FOR UN-OPENED AND INTACT PRODUCT
If you change your mind about the products you have ordered, your unopened and intact MEND product(s) can be returned to us for a refund or exchange under the following conditions:

Products must be unopened and in the original condition.
Products must be sent back within 10 days from original receipt of goods.
Your order information must also be included in the return.

Failure to meet with these conditions will result in an exchange or refund being denied.

Refunds will be processed in the same form that you originally paid for your order, as soon as possible, upon receipt of the returned products. The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

CANCELLATIONS AND CHANGES TO ONLINE ORDERS
If you have changed your mind about your order and would like to cancel or change it, please email support@mendblends.com as soon as possible, quoting your MEND order number. If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.

INCORRECT ORDERS
If you have received your order from MEND and it is incorrect, please email support@mendblends.com and include your MEND order number, so that we can arrange to have the correct products sent to you and the incorrect products returned to MEND. We will dispatch the correct replacement for any incorrect product within 2 working days of receipt of return of the incorrect products. The products must be returned in unused condition.